What Are Bundlex's Shipping & Delivery Options?
Where do you ship and how much does shipping cost?

We currently ship to countries within the European Union, and for extra-EU countries, we provide shipping quotations upon requests.

The shipping costs will depend on:

Do you provide Door to Door delivery

Door to Door delivery is always provided for all deliveries inside of Europe. Outside Europe we can arrange a Door to Door delivery upon request . Any applicable local taxes or import duties are not included in the shipment cost and will be charged separately to the receiver

Can I change my delivery address?

Yes, but only as long as the new address is in a country included in the Market that your account is associated with (these addresses will appear to you in the drop-down menu). Please also note that these information can be modified at checkout (at the "Billing & Delivery" stage) or from your "Account".

How long will my order take to arrive?

Deliveries times will vary depending on the destination country and the type of service selected. With standard delivery taking up to 7 working days.

Do shipping costs include VAT?

Yes, they do. For all EU countries, we provide with all-in shipping costs.
For extra-EU countries, any applicable local taxes or import duties are not included and will be charged to the receiver.

What documentation do you provide for Extra EU shipments?

We will provide you with:

Please note that any applicable local taxes or import duties are not included and will be charged to the receiver.

What if I don't see any delivery option for my final destination?

In this case, we kindly ask you to choose either "Ask for a quotation", so that we can get back to you with our best shipping offer, or "Local Pickup" and organize the delivery yourself.

I don't see the tracking number, where can I find it?

Please send an email or a message via WhatsApp to our Customer Care Team, and we will get back to you shortly with the tracking reference, if available. Please know that the tracking reference cannot be provided for groupage deliveries.

How does the Local Pick Up delivery option work?

Once you choose "Collect your order in our Warehouse, " you can organize the delivery by yourself. As soon as your order is prepared and ready for collection, we will send you the warehouse address, pickup instructions, and loading details related to your order.

How long does the order take to be prepared and ready for shipping?

At Bundlex, we make sure to have your order ready for shipping within 48-72 hours.

What should I do if I receive damaged boxes?

If you notice any damage to the boxes upon receipt, you can accept them "with reserve", asking for this to be noted on the delivery slip. This statement typically includes details such as the number of damaged packages and a description of the transport-related damage. By doing this, you accept the goods but subject to a later content check. You have 1-2 days to inspect the contents for any hidden damages and open a claim if necessary. If the carrier does not accept the "with reserve" it's crucial to refuse the goods. This step is important to prevent the carrier from disputing that damages occurred during transportation. By refusing the delivery in such cases, you maintain your ability to address and claim damages appropriately.



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